The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
2011 Rev Exp ed | ISBN-10: 1422173356 | EPUB, MOBI | 304 pages | 0,7 + 0,7 MB
In the earliest edition of this landmark book, concern loyalty guru Fred Reichheld revealed the investigation most critical to your company's coming events: "Would you recommend us to a intimate?" By asking customers this question, you make identical detractors, who sully your firm's name and readily switch to competitors, and promoters, who procreate good profits and true, sustainable product.
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